Privacy Policy

TechMate Web Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.techm8.in or engage our services. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and any details you submit via our contact form.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically when you browse our website.
• Communication Data: Emails, enquiries, and messages you send us.
• Project Information: Business requirements, briefs, and other information you share when engaging our services.

We do not collect sensitive personal data such as financial account details, government ID numbers, or health information through this website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver the services you have engaged us for
• To send project updates, invoices, and service-related communications
• To improve our website, services, and user experience
• To comply with legal and regulatory obligations under Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023
• To send promotional communications about our services, where you have consented

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g. hosting providers, email services), under strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, with appropriate confidentiality safeguards.
• With Your Consent: In any other circumstance where you have given explicit consent.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g. Google Analytics). Data collected is anonymised.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure hosting environments, and restricted internal access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for 12 months. Client project data is retained for the duration of the engagement and up to 3 years thereafter for business record-keeping purposes.

You may request deletion of your data at any time by contacting us at info@techm8.in.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable laws, you have the following rights:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your personal data
• The right to withdraw consent at any time, where processing is based on consent
• The right to lodge a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us at info@techm8.in. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us